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Refund Policy

RETURN POLICY 1: CONDITIONS OF SALE AND RETURNS POLICY

1.1: skinwhitegold.com is committed to offering consumers quality products of good value.

1.2: The Products supplied by skinwhitegold.com are suitable only for the purpose designed and intended and the Customer must ensure the Products are handled, stored, used, or otherwise dealt with in a normal and proper manner, and where applicable, in a manner consistent with the instructions given by the manufacturer.

2: RETURNS POLICY

2.1: No returns will be accepted without proof of purchase.

2.2: Goods incorrectly supplied must be returned within 10 days.

2.3: No returns permitted if goods have been used, opened, joined or added to, blended or combined with, unless defective or returned within the cooling off period described below.

2.4: Please note skinwhitegold.com will not accept returns of any products of which the packaging has been removed, opened or tampered with, unless the products are defective or returned within the cooling off period described below.

2.5: We regret that for safety reasons we are unable to take return of any items (unless defective) if the seal is broken.

2.6: Any accepted returns must be in a saleable condition, unless the return relates to defective products.

2.7: All returned goods will be subject to a reasonable charge for repackaging and re-stocking.

2.8: We reserve the right to withhold a refund until the returned part has been examined and tested.

2.9: Please ensure that you comply with manufacturer’s standards and specifications when using products purchased from skinwhitegold.com

2.10: Due to the nature of the products sold, skinwhitegold.com will only be responsible to attend to returns relating to alleged defects in the products within 7 days of the date of purchase.

2.11: If the products appear to be defective after 7 days from the date of purchase but within the manufacturer’s warranty period we may, at the customer’s request, send the goods to the manufacturer. The manufacturer will then decide whether the claim is valid, in accordance with their policies.

2.12: Products sold from this website carry the manufacturer’s warranty against faults and or defects.

2.13: A handling fee of 10% will be charged to cover all the admin costs around the transaction (customer is returning stock to skinwhitegold.com).

2.14: There is no handling fee if the product is faulty or the incorrect item is delivered.

3: COOLING-OFF PERIOD AND CANCELLATION

3.1: In terms of section 44 of the Electronic Communications and Transactons Act, 2002 if you are a natural person (as opposed to a legally registered corporate entity) you are entitled to cancel, without any reason and without any penalty, the purchase of any products within 7 days after receiving the products – unused / unopened / sealed and resalable.

3.2: You will be responsible to pay for the cost of returning the products. skinwhitegold.com will refund any payment made in respect of the returned goods within 30 days of the date of accepted cancellation.

4: PROCESS FOR RETURNS

4.1: Please email us your return request for approval to online@skinwhitegold.com upon which we will initiate the process and advise you of the requirements thereto.

4.2: We do not guarantee that you will be automatically refunded in all circumstances. The decision to refund is solely at the discretion of the inspecting officer at the warehouse. Once inspected a decision will be made and the result advised to you by email. This process can take up to 10 working days from receipt of your goods at skinwhitegold.com

4.3: Should the refund be approved it will take approximately 10 working days for the credit to show.